Refund policy

WHAT IS YOUR RETURN POLICY?

We want you to be extremely satisfied! Returns are accepted if the product(s) is in its original packaging and has not been used, opened or damaged - and come with proof of purchase, such as a copy of your invoice that we sent with your order.

We must receive the product(s) within 30 calendar days after the package has been delivered, according to the delivery tracker. After that point, due to the nature of food products, we cannot accept returns.

Buyers are responsible for shipping charges to return the product(s) to us. Custom orders, such as wedding favors, are non-refundable purchases. 

HOW DO I RETURN MY ORDER?

First, please contact us here to make arrangements for a return, as return authorizations are required.

Next, please package your order carefully, as returns are void if the product arrives back to us damaged. (We suggest shipping products back via USPS Priority Mail - as there is a certain amount of postal insurance that comes automatically!)

Then, please include proof of purchase - such as a copy of your receipt, and mail the package to:

Dell Cove Spices & More Co.
Attn: David Beets
1221 Hartzell Street, Suite 4, New Haven, IN  46774

Once we have received your return, and inspected the products, we will email you to let you know your return has arrived and process your refund.

I ACCIDENTALLY USED THE WRONG SHIPPING ADDRESS ON MY ORDER AND THE PACKAGE WAS RETURNED TO YOU. BUT I STILL WANT MY ORDER. WHAT DO I DO?

It happens to all of us, right? Here's the deal: The buyer is responsible for letting us know if the shipping address has changed or is incorrect.

Once an order has shipped - particularly with USPS - there often is little we can do to re-route a package, except wait for it to be returned to us by the carrier. (We try! Trust us, we try.)

If a package is returned to Dell Cove Spices & More Co due to inaccurate delivery information provided by the customer, we will attempt to contact you three times via the email address on your invoice about the matter.

If you let us know what the correct or updated shipping address is, we will then email you an invoice (to be paid online) for an additional $8.95 fee. The fee covers the cost of replacing damaged items (if applicable), reboxing your order and paying the postage to ship the order back out.

Once this invoice has been paid, your order will ship out and you will receive an email with a new tracking order.

For Popcorn of the Month Club and other subscription orders, the new shipping address will be updated in our system for future deliveries.

If we do not hear back from you after three email attempts, then the order will be cancelled and you will be refunded the amount you paid for your order, minus a flat $8.95 restocking fee.

For Popcorn of the Month Club orders, you will be refunded a pro-rated amount for the remainder of the subscription, minus the $8.95 restocking fee.

MY ORDER ARRIVED DAMAGED. WHAT DO I DO?

We are happy to replace your order if a package arrives extremely damaged. Just take photos of the damaged package (including the shipping box). Then, please contact us here and let us know what happened, and we will happily work with you. We want you and your taste buds to be happy with your purchase!